Privacy Notice

Privacy & Safety

Legal

[ Last modified on 31 October 2024 ]

We, in Fettle Lifestyle Hub (“Fettle”, “we”, “us”, “our”), value and respect the privacy of your Personal Information. Fettle adheres to the privacy principles of transparency, legitimate purpose, and proportionality. Fettle shall comply with the Philippine Data Privacy Act of 2012 (“DPA”), its implementing rules and regulations (“DPA IRR”), and other relevant policies and issuances of the National Privacy Commission (“NPC”).

This Privacy Notice and its Addendum(s) (“Notice”)describes how we collect, use, process, and disclose your Personal Information through face-to-face or electronic communications in any form and the use of Fettle’s publicly accessible websites, mobile applications, integrated channels that are created, developed and made available by Fettle (collectively referred to as “Fettle Channels”), as well as products, features, platforms, and other services, operated by Fettle (collectively “Fettle Services”).

We enter into an agreement with “Merchant Partners” to provide Software-as-a-Service (“SaaS”) solutions set out in Section I (Our Services). When entering into an agreement with Merchant Partners, Merchant Partners shall review and consent to Merchant Partner Terms and Conditions, which contain provisions pertaining to the use and sharing of Personal Information. This Notice does not apply and does not cover Personal Information that you may directly and independently provide to our Merchant Partners anytime.

I. OUR SERVICES

Fettle is a company which provides an online platform for Customers/Users to book and buy services provided by Merchant Partners which utilize Fettle's platform and cloud-based SaaS solutions (“Fettle Services”).

“Contact” refers to any person, manually added by the Merchant Partner, who is not a Fettle Registered User and is not a Customer of any Merchant Partner.

“Customer” refers to any person who is seeking or may seek products and/or services through the Fettle Channels, and/or who transacts with any of the Merchant Partners.

“Fettle Registered Users” refers to Users who have successfully registered for a Fettle account using any of the Fettle Channels.

For our Merchant Partners to manage data and use Fettle Services, we provide the Merchant Partners an access to an interface assigned to the Merchant Partner that can be accessed by its Authorized Administrator/s to view all Customers who may have purchased products and/or services through the Fettle Channels (“Merchant Partner Hub”).

“Service Menu” refers to the collection of services of the Merchant Partner with its corresponding details like name, price, and description.

We aggregate information and content provided by our Merchant Partners. Through Fettle Channels, we allow you to do the following:

Book services offered by Merchant Partners
Purchase E-Vouchers that are sold by Merchant Partners and automatically generated by Fettle
Purchase Fettle Gift Codes
Use Fettle Pay
Consume content uploaded by Fettle and Merchant Partners
Browse through the publicly accessible profile of the Merchant Partner consisting of different information such as, but not limited to, overview, branches, operating hours, contact information, photos, promos, deals, and service menu (“Merchant Partner Fettle Page”)
Subscribe to different Fettle membership programs

II. PERSONAL INFORMATION THAT ARE COLLECTED

“Personal Information” refers to any information whether recorded in a material form or not, from which the identity of an individual is apparent or can be reasonably and directly ascertained by the entry holding the information, or when put together with other information would directly and certainly identify an individual.

User-Provided Information

Upon registration and depending on which of the Fettle Services you use, Fettle collects different types of information from and about you and how you use Fettle Services, including:

first name;
last name;
email;
mobile number;
address of the location for home service;
Instagram account;
Facebook account;
photo; and
birthday.

For certain Fettle Services, such as buying E-Vouchers and subscription to Fettle membership programs, we request credit/debit card, e-wallet, or other alternative payment method information (“Payment Information”). We accept online payments via our payment gateway service provider, PayPal Holdings, Inc. (“PayPal”). We do not store or maintain Payment Information. Payment Information are stored and maintained by PayPal, with a set of security standards designed to ensure that all companies that accept, process, store or transmit credit card information maintain a secure environment.

We will not require the collection of “Sensitive Personal Information,” such as ethnicity, race, color, political affiliations, or religious affiliations, or unless you disclose the same to us, or it is required by law.

Merchant Partner Provided Information

Through the Merchant Partner Hub, Personal Information may only be accessed by Administrator/s assigned and authorized by the Merchant Partner to access and use its assigned Merchant Partner Hub (“Authorized Administrator/s”) as agreed in the Merchant Partner Terms and Conditions.

III. FETTLE’S RELATIONSHIP WITH MERCHANT PARTNERS AND YOU

“Personal Information Controller” refers to a person or organization who controls the collection, holding, processing or use of personal information, including a person or organization who instructs another person or organization to collect, hold process, use, transfer or disclose personal information on his or her behalf. The term excludes: (1) A person or organization who performs such functions as instructed by another person or organization; and (2) An individual who collects, holds, processes or uses personal information in connection with the individual’s personal, family or household affairs.

“Personal Information Processor” refers to any natural or juridical person qualified to act as such under this Act to whom a personal information controller may outsource the processing of personal data pertaining to a data subject.

Transaction

You can transact with multiple Merchant Partners. You transact with a Merchant Partner when you do any of the following through any of the Fettle Channels:

Book service/s offered by the Merchant Partner (“Book”)
Buy E-voucher/s offered by the Merchant Partner (“Buy”)

When Fettle is an independent Personal Information Controller

Before a User transacts with any of the Merchant Partners, Fettle is the sole Personal Information Controller of your Personal Information. Fettle is an independent Personal Information Controller in respect of all Personal Information that it processes in the course of providing Fettle Services for the Merchant Partners and when you transact with the Merchant Partner.

When the Merchant Partner is a Personal Information Controller

In respect to the Personal Information managed through the assigned Merchant Partner Hub to the Merchant Partner, the Merchant Partner is a Personal Information Controller. The Merchant Partner is a Personal Information Controller of the Personal Information that it receives when you transact with the Merchant Partner through the Fettle Channels. Through the Merchant Partner Hub, Personal Information is added for processing by Fettle when you transact with the Merchant Partner. In such case, Fettle is merely a Personal Information Processor, which provides SaaS solutions for the Merchant Partner.

IV. METHOD AND TIMING OF COLLECTING PERSONAL INFORMATION

We collect your Personal Information in the ways listed below.

1. Through Fettle Channels, you register to Fettle by Email and completing a form

2. Through Fettle Channels, you use Fettle Services such as, but not limited to:

a. Booking services

b. Buying products

c. Buying E-Vouchers;

3. You subscribe to any of Fettle membership programs

4. You subscribe to our mailing list or newsletters.

5. You follow us or engage with us on social media (e.g. Facebook, Instagram, Twitter, Tiktok, LinkedIn).

6. Through face-to-face or electronically, you submit to us inquiries or requests.

7. You disclose your Personal Information with our authorized representatives through phone calls, SMS, social media, meetings (face-to-face or virtual), emails, or letters.

8. You apply to a Fettle job post directly to Fettle or through other channels (e.g. Jobstreet, Kalibrr, Upwork, Indeed).

9. You submit your Personal Information to us for any other reasons.

We also collect your Personal Information through our Merchant Partners when they manually create a booking or add you as a Contact/Customer in our platform.

Fettle is not intended for the use of minors, specifically individuals below eighteen (18) years old (“minor”). If we become aware that a minor has provided us with his or her Personal Information, we will take reasonable steps to delete such Personal Information. If anyone becomes aware that a minor has provided us with his or her Personal Information, please contact us through our contact details set out in Section XII (Feedback On This Notice and Contacting Us) below.

In some situations, you may provide Personal Information of other individuals to us. For example, you may add them as the recipient of an E-Voucher. If you provide us with their Personal Information, you represent and warrant that you have obtained their consent for their Personal Information to be collected, used, and disclosed as set out in this Policy.

V. COOKIES AND THIRD-PARTIES

When you visit Fettle Channels, click on our online advertisements, or visit our social media accounts, your Apps and Websites usage Information (“Usage Data”) may be collected using cookies, tags, web beacons (E.g. Facebook Pixel), scripts, advertising identifiers (E.g. Apple’s IDFA, Google Advertising ID), analytics tool (E.g. Google Analytics) and similar technology (“Cookies”).

Fettle, and third parties with whom we partner or do business with, may use Cookies. Cookies may contain Personal Information about you and/or Usage Data. Cookies are small text files that are placed on your computer, mobile device, or other internet-connected device. Cookies may be persistent or stored only during an individual session. You may disable, block, or deactivate cookies through your internet browser settings and/or by deleting your browsing history and clearing the cache from your internet browser. Most internet browsers allow you to control the Cookies. You may also limit the collection of Personal Information and/or Usage Data by adjusting your mobile device settings.

Usage Data may include information such as, but not limited to, browser type, Internet Protocol (“IP”) address, operating system, Internet Service Provider (“ISP”), browser version, date and time stamp, accessed pages on the Apps or Websites, time spent on the pages in the Apps or Websites, general geographic location, referral URLs, cookie information, and other statistics.

VI. PURPOSES OF COLLECTED PERSONAL INFORMATION

We may use, combine, and process your Personal Information for the following purposes set forth below (“Purposes”).

The Personal Information we collect shall be used primarily to facilitate the transactions (Book, Buy, Subscribe) you make with our Merchant Partners and for you to use our Services, among others:

Properly address and answer your inquiries/questions and do the necessary verification of your identity and age;
Investigate and address reported concerns/issues and to inform you about steps taken or to be taken to resolve such concerns/issues;
Communicate relevant news, updates, or other information about Fettle, our Merchant Partners, and our Services;
Send relevant advertisements and promotions, and measure the effectiveness and reach of the advertising services that we utilize;
To provide, personalize, maintain, and improve Fettle Channels;
Improve Fettle Services by processing information for statistical, analytical, and research purposes to create anonymous and aggregate reports;
If you are applying to Fettle’s Job Post, review and/or process your job application; and
Other purposes which are relevant to the aforementioned purposes.

Marketing and Promotions

We may use your Personal Information to promote products, services and events of Fettle, our Merchant Partners, our Strategic Partners, and Advertisers. We may send you newsletters, alerts, updates, greetings, notifications, invitations, and promotional materials.

You may opt out of receiving any, or all, of these communications from us by clicking the unsubscribe link on the relevant email or message.

Legal Purposes and Organizational Changes

We may use your Personal Information to comply with court orders or other legal, governmental, or regulatory requirements. In case of a claim or dispute, we may use your Personal Information to protect our rights and enforce our Terms of Use or other agreements.

We may also use your Personal Information in connection with mergers, acquisitions, joint ventures, transfer of assignment, sale of company assets, consolidation, restructuring, financing, business asset transactions, or any other similar arrangements.

VII. STORAGE AND TRANSMISSION OF PERSONAL INFORMATION

We are committed in keeping your Personal Information safe and protecting against any threat to the confidentiality, availability, and integrity in the processing of your Personal Information. We use reasonable and appropriate physical, technical, and organizational privacy and security measures, such as but not limited to: access control, backup solutions, audit log.

We use Amazon Web Services (“AWS”),which complies with ISO 27018 (a code of practice that focuses on protection of personal data in the cloud), as a cloud services platform to store our content. To know more how AWS handle content, you may check AWS Data Privacy FAQ found on their official website.

VIII. LOCATION OF PERSONAL INFORMATION

As a user of AWS, we choose the AWS Region(s) in which our content is stored. For Fettle, our chosen AWS Region is Singapore. Personal Information becomes subject to the laws of the country where it is stored.

IX. DISCLOSURE OF PERSONAL INFORMATION

We do not rent, sell, or lease any Personal Information. We need to share Personal Information with our Merchant Partners and other parties as defined below for the Purposes.

With the Merchant Partners you transact with

When you transact with Merchant Partner/s, your data will be independently controlled by Fettle and the Merchant Partner concerned. Personal Information may only be accessed by Authorized Administrator/s of Merchant Partner/s as agreed in the Merchant Partner Terms and Conditions. This Notice does not apply and does not cover Personal Information that you may directly and independently provide to our Merchant Partners anytime.

With Fettle’s suppliers, channel partners, and strategic partners

In fulfillment of functions or services by third-party providers contracted by Fettle, it is necessary that we may provide Personal Information to our suppliers, consultants, marketing partners, and other service providers or strategics partners. This includes:

payment gateway service providers like PayPal;
cloud storage providers like Amazon Web Services (“AWS”);
channel partners like Google;
data analytics providers;
marketing partners and marketing platform providers;

We may share your Personal Information to legal authorities, governmental or regulatory agencies where we are bound to comply with the law, legal proceedings, court orders, or other reportorial requirements.

In relation to the disclosure of and release of your Personal and/or Non-Personal Information, you hereby consent that your Personal and/or Non-Personal Information may be collected, deposited, kept, transferred, processed, or otherwise dealt with in another jurisdiction which may be outside of the Philippine jurisdiction where Fettle, its subsidiaries and affiliates, and third party partners may maintain their facilities and resources, in providing the Fettle Services.

X. RETENTION PERIOD

We retain your Personal Information for the period necessary to fulfill the Purposes outlined in this Notice unless a longer retention period is required or allowed by applicable laws and regulations. Once your Personal Information is no longer necessary for the Services or Purposes, or we no longer have a legal or business purpose for retaining your Personal Information, we take steps to erase, destroy, anonymize, or prevent access or use of such Personal Information for any purpose other than compliance with this Notice, or for purposes of safety, security, fraud prevention and detection, in accordance with the requirements of applicable laws and regulations.

XI. PARTICIPATION OF DATA SUBJECT

In accordance with applicable laws and regulations, you have certain rights when it comes to your Personal Information.

You have the right to gain reasonable access to your Personal Information we hold about you.
You have the right to object to the processing of your Personal Information in line with our declared purpose.
Upon discovery and substantial proof of circumstances provided by applicable laws and regulations, you have the right to suspend, withdraw or order the blocking, removal or destruction of your Personal Information.
You have the right to dispute any inaccuracy or error your Personal Information. Likewise, you have the right to reasonable and unvexatious rectification of incorrect Personal Information about you.
Subject to certain conditions provided by applicable laws and regulations, you have the right to ask for an electronic copy of any Personal Information we hold about you.
You have the right to file complaints with the National Privacy Commission if you are the subject of a privacy violation or personal data breach.
The right to be indemnified in case processing of your personal information violates applicable laws.

Where you are given the option to share your Personal Information with us, you can always choose not to do so. If we have requested your consent to processing and you later choose to withdraw it, we will respect that choice in accordance with our legal obligations.

However, choosing not to share your Personal Information with us or withdrawing your consent to our use of it could mean that we are unable to perform the actions necessary to achieve the Purposes of processing described in Section V (Purposes Of Collected Personal Information) or that you are unable to make use of Fettle Services. After you have chosen to withdraw your consent, we may be able to continue to process your Personal Information to the extent required or otherwise permitted by applicable laws and regulations.

We will screen and verify all requests beforehand. In order to verify your identity and authority to make the request, we may require you to provide supporting information or documentation to corroborate the request.

Once verified, we will give effect to your request within the timelines prescribed by applicable laws. If you wish to make a request to exercise your rights, you can contact us through our contact details set out in Section XII (Feedback On This Notice and Contacting Us) below.

XII. UPDATES, MODIFICATIONS, AND AMENDMENTS

We shall have the right to update, modify or amend the terms of this Policy from time to time. Please periodically review this Policy to be apprised of our latest updates. By continuing to use Fettle Channels, Merchant Partner Hub, Fettle Services, or continuing to communicate or engage with Fettle following the updates, modifications or amendments to this Notice, you signify your acceptance of such updates, modifications or amendments.

XIII. FEEDBACK ON THIS NOTICE AND CONTACTING US

For any complaints, questions, comments, issues, or requests regarding this Notice or if you wish to exercise your data subject rights, please address them to:

Fettle Data Protection Officer

hello@Fettle.ph